Support

Last updated: August 15, 2026

Something broken, confusing, or just a question? Reach us either way below. We read every message and usually reply within 24 hours.

Chat with us in the app

The fastest route. The chat carries your account context, so we can look at what actually happened instead of asking you to describe it.

Prefer email, or can't sign in? Write to support@pospot.app. Same team, same inbox, same 24-hour target.

If your message is about a specific place, include the link you pasted.

Most reports fall into one of these:

The link didn't turn into a pin. Instagram Stories aren't supported (they are private and expire in 24h) - use a Reel or a post instead. Private, deleted, or geo-blocked links can't be read either. A link that doesn't point at a specific, identifiable place may simply not produce one.
The place is wrong or incomplete. Open the pin and hit Edit to fix any field. An amber Verify badge means we weren't confident about that match, so it's worth a look.
Nothing happened after pasting. Give it up to a minute or two, then reload. If it's still stuck, paste the link again - a stuck attempt is cleared automatically after a few minutes.

Failures are reported to us automatically, so you don't have to file anything for us to see them. Two things still help a lot:

If the app showed a code like ref: 4f2a91c8, include it. It takes us straight to your exact run.
Use Report a bug in the avatar menu, or just tell us in chat or by email.

Pospot works on a pin model: new accounts get free pins, after that you buy one-time pin bundles. No subscription.
A failed attempt doesn't cost a pin. Pins are only spent when a place is actually created.
Purchased pins are non-refundable once a place is created - see the Terms of Service.
That said, if something goes wrong on our side, tell us. We can add pins back to your account.

Delete your account from the app: avatar menu → Profile. Deleting removes your saved places.
Edit or delete a single pin any time from the pin itself.
Questions about your data, or want a copy of it? Email support@pospot.app. See the Privacy Policy for what we collect and why.